At SULATA, customer service is our top priority and we want you to be happy with your purchase. If you are not 100% satisfied with a product you purchase from us, Sulata Knitwear will happily accept merchandise for refund or exchange when items are returned within 15 days of receipt. Only new, unused or unwashed garments with all SULATA tags still attached along with the original packing slip are eligible for return, Items that are returned soiled, damaged or altered, will not be accepted and will be sent back to the customer.
Please email us at email@example.com, so we can help you process a return authorization. Items listed as “sale or discontinued” are not eligible for refund or exchange.
When returning a product, make sure you use a carrier who can track and insure your package. Unfortunately, SULATA cannot be responsible for goods that get lost on their way back to us. Once your return is processed, you will receive an email confirmation and a credit to your statement within 7-10 business days depending on your financial institution.
All returns must be sent to the following address
12B Britannia Street
Pennant Hills 2120 NSW